HOW DO I RETURN AN ITEM?

We currently operate a 14 day returns policy on full price items and a 7 day returns policy on sale items. This is valid from the date you receive your order. 

If you change your mind about any items purchased you can return them to us (except faux septum rings, any pierced jewellery and underwear or any other item that cannot be returned for hygiene reasons) within 14 days of the parcel being delivered to you, provided:

• the items have not been used

• all items returned must be in the original packaging / boxes

• items do not smell of cigarette smoke

If the returned products do not meet our returns standard, we may return them to you at your cost. If you send back any items which are exempt from our returns policy, you will be responsible for the costs of us returning these items to you.
 

If you have received an incorrect or faulty item, please contact us immediately, via email before you return any items to us.

All refunds will be made using the same method of payment you used to purchase the items. Please allow up to 7 working days from the date we receive your return for us to process it. Original postage costs paid are non-refundable.

UK CUSTOMERS:

To return your order please fill in the returns form included in your parcel and follow the instructions.

You have two options of return methods:

1. Send your item/s back to us at the below address, ensuring you include your returns form in the parcel. Please ensure you obtain a proof of postage receipt, as we cannot be responsible for the loss of any returns by a courier.

RETURN ADDRESS:

She Has Evolved

PO Box 1310

Bromley

BR1 9GE

Please allow up to 7 working days for us to receive your return (excluding weekends and bank holidays), depending on the returns method chosen. Your return will be processed within 7 days of us receiving your item/s back to our warehouse.

INTERNATIONAL CUSTOMERS:

We regret that we are unable to cover the costs of returns for international customers. You are responsible for the cost of returning the items to us. Please allow up to 28 days for us to receive your return, depending on the delivery method chosen. We strongly suggest using a tracked service with proof of postage, as the returned item is the responsibility of the sender and we cannot cover the cost of any lost items.